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How to return & Exchange items


If the item does not fit or if you don't like the color, Don't worry!
* Money Back Guarantee service is not available for business(wholesale) users.
Within 7 days of receiving your package (within 7 days from the item arrival date), you may return any unopened merchandise if it's in original sellable condition. Simply contact th_info@webike.net with a photo attached prior to returning any products.
If it is stated that a product can not be canceled, returned, or exchanged on the product page, those products can not be canceled, returned, or exchanged.
Please do not return any products without first contacting us at th_info@webike.net. We may not be able to refund you for any unauthorized returned items.
If you would like to exchange the product(s), simply return the item and place a new order on our site. Upon receiving and inspecting of the returned item, we will refund you for the amount of your purchase only. We will not refund you any applicable shipping costs.
* Please note that shipping costs cannot be refunded.
We will process to refund as same as your payment method to Webike Thailand
* Returned items must be new and unused, and in the same condition as they were sent in their original packaging.
If you have any questions about returns, cancellations, or exchanges please e-mail th_info@webike.net.
If the item you have received is damaged (damaged is cause of manufacturer and Webike Thailand only) , please contact us by e-mail with a photo attached within 15 days so that we may remedy the situation.
If you have a claim that you would like to be handled, please contact Webike Thailand directly with a photo attached within 15 days from the date you received the item so that we may remedy the situation..
Webike Thailand will consult with the manufacturer/delivery regarding any damaged (damaged is cause of manufacturer and Webike Thailand only) items or product malfunctions.
If you have any questions about returns, please e-mail to th_info@webike.net.
Returned items must be new and unused, and in the same condition as they were sent in their original packaging.
If the item you have received is damaged (damaged is cause of manufacturer and Webike Thailand only), please contact us by e-mail with a photo attached within 30 days so that we may remedy the situation.
When you return, please use the carrier we specify.If you use different carriers from the one told from Webike, we may not accept to receive your return or may ask you to deposit import tax which we may need to pay to receive your returns.
If you have any questions about returns, please e-mail to th_info@webike.net.
The refunding amount varies due to the reason why you are returning the item. If it's our or the manufacturer's defect, we will make the full amount of what we received in Japanese Yen. If it’s purchaser’s misunderstanding, then we will make the refund of purchased priced of the items. However, you may receive the refund in different from what you have paid due to the change in the currency. This returning policy is based on your credit card company or other payment service. Please understand that we are refunding the full amount of the item returned in Japanese Yen and we are not responsible for money lost or gained due to the transaction.
We will process to refund as same as your payment method to Webike Thailand
Shipping costs cannot be refunded unless the product was returned because of our error or damage.
Who pays the postage on returned Items?
If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.
* Please note that if you wish to return the item(s) while the item(s) are in transit, we may deduct the return shipping fee from total refunding amount.
We will process to refund as same as your payment method to Webike Thailand.
Your returned shipping costs are refunded if the item is being returned as a result of our error or damage.(damaged is cause of manufacturer and Webike Thailand only)
You can check on the status of all your orders in My Account.
If you have paid an import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of return (e.g. certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
We will not be able to accept any returns on products that have been personalized. This excludes faulty items which can be returned in line with our standard faulty item return policy. We may not be able to refund for unauthorized returned items.